Frequently Asked Questions

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What is cactus leather?

It is vegan leather made from the mature leaves of the cactus plant.

Is it waterproof?

All Boatman Shoes are water resistant.

What forms of payment do you take?

Mastercard, Visa, American Express & debit cards.

What is the return policy?

10 day money back guarantee, if unused.

Do you ship internationally?

Yes, outside of the USA the customer is subject to shipping fees.

What shipping methods do you use, and how long will it take to get them?

We use USPS, UPS, and Fedex. Length to ship depends on route chosen for shipment and location.

How do I care for the shoes?

To care for your Desserto cactus leather, you can do the following: To maintain your product clean and good-looking, use a mild soap and water solution and remove the excess completely using a white cotton cloth damped with water. Dry the surface with a dry white cloth. The light colors might require more frequent cleaning.

What does pre-order mean?

Pre-order allows you to purchase select items in advance of their official launch. Boatman Shoes can move pretty fast—so pre-ordering ensures you’ll get the style you like in your size. The estimated ship date of a pre-order style can be found on the product page, cart and checkout page. Once your item is ready to ship, you will receive an email confirmation letting you know it’s on its way to you.

What is the status of my order?

Check with our customer service team at support@boatmanshoes.com.

Still have questions?

Reach out to the Boatman Team via email, phone or our contact form.

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The Yachty

Treat a Fellow Mariner